Customer Relationship Management (CRM) is a special platform for automating business relationships with customers that allows you to plan and develop any direction of customer-oriented e-commerce and more. Software integration ensures complete accounting and control of the company's internal processes and also ensures effective interaction of visitors, customers, partners with the website.
CRM eliminates weak parts of business and increases its efficiency at all levels. The software contains data about each client of the company, their preferences, where they come from to your website and why they leave without making a purchase. With its help you can see how effectively the departments work in real time, and what do the managers do.
After the introduction of CRM your employees won’t have to fill out reports manually, search for customer information, enter the interaction history through Excel tables. They get a working tool to increase their productivity and save time on monotonous repetitive tasks. The development of customer relationship management software takes the specifics of the company's goals, its business place into account.
Our experts have created and adapted software for various business fields, including:
Sales management. When managers do not have time to serve customers manually.
Sales growths through the website due technical imperfections elimination when working with clients as well as optimization of the main business processes.
Effective control of the work of employees. What amount do they perform in a day| a week| a month, how do they communicate with customers and what methods do they use to sell goods.
Fast and objective analysis taking all processes of working with clients into account and more. What stage of sales makes you lose customers? What products are most in demand, company revenues, etc.
Creating and maintaining a history of interaction with each customer from the moment of his initial contact with the company until the last purchase.
Also other functions can be implemented if necessary. For example, 1C, Yandex.Metric, Google Analytics, SMS, email sending, telephony and others.
We analyze your current business processes, develop a plan and describe in detail the future functionality.
We pay special attention to the design of the interface and implement modules programming to make your service convenient for usage.
We carry out a detailed trial launch of the project, test its integration and create documentation for training employees.
When the service is done and started working we offer the option of improvements if your business activities have new goals and objectives.